Privacy Policy

Digital Service Analytics (“we”, “us”) respects your privacy. This policy explains how we handle personal information when you use digitalserviceanalytics.digital or contact us about application analytics for digital experience measurement.

Who we are

Digital Service Analytics operates from Gee Chang Ind Bldg, Hung Hom, Hong Kong. Contact: hello@digitalserviceanalytics.digital, +852 2364 6887.

Information we collect

• Contact details you submit (name, email, message content, service interest).
• Technical data such as browser type, approximate location derived from IP, and pages viewed, when cookies or similar tools are accepted.
• Records related to engagements once we work together under a signed letter.

How we use information

We use information to respond to enquiries, deliver measurement engagements, improve the Site, and meet legal obligations. We do not sell personal information.

Legal bases and PDPO

We process personal data in line with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, including purpose limitation, data integrity, and security safeguards appropriate to the risk.

Sharing

We may share data with service providers who host email or infrastructure under confidentiality obligations, or when required by law. We do not share contact-form contents for unrelated marketing.

Retention

Enquiry records are kept as long as needed to complete the conversation and for a reasonable follow-up period, then deleted or anonymized unless a longer retention is required for a contract or legal claim.

Your rights

You may request access to or correction of your personal data held by us. Email hello@digitalserviceanalytics.digital with enough detail for us to locate your records.

Cookies

See our Cookie Policy for details on consent and preference storage.

Updates

We may update this policy and will revise the date above. Continued use of the Site after changes constitutes notice of the updated policy where permitted by law.